Privacy Policies

At Fluenzee Online, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, book classes, or interact with our services. This policy applies to users in both the United States and Canada.

1. Information We Collect

We collect personal information to provide and improve our services:

  • Contact Information: Name, email address, phone number

  • Account Information: Language preference, level, class history, time zone

  • Payment Information: Billing data (processed securely through third-party providers)

  • Usage Data: Class attendance, teacher assignments, scheduling preferences

  • Technical Information: IP address, browser type, device info, and pages visited

You provide this information when you:

  • Create an account or book classes

  • Contact us by email, form, or messaging platforms

  • Participate in lessons or evaluations

  • Subscribe to newsletters or special offers

  • Visit or use our website

2. How We Use Your Information

We use your data to:

  • Deliver personalized online classes

  • Assign the right teachers based on your goals and preferences

  • Schedule and manage lessons

  • Communicate important updates or reminders

  • Improve our website and learning experience

  • Process secure payments

  • Comply with legal requirements

3. How We Share Your Information

We may share your information with:

  • Teachers to tailor your classes effectively

  • Service providers such as payment processors and scheduling tools

  • Legal authorities if required by law or for safety, fraud prevention, or compliance

We do not sell or rent your personal information.

4. Your Privacy Rights

Depending on your location, you have rights over your personal data:

California Residents (CCPA/CPRA):

  • Know what data we collect and how it’s used

  • Access, correct, or delete your information

  • Opt out of the sale or sharing of personal data

  • Limit use of sensitive personal information

Canadian Residents (PIPEDA & provincial laws):

  • Request access to your personal data

  • Request corrections

  • Withdraw consent (subject to conditions)

To exercise your rights, email us at: fluenzee.online@gmail.com

5. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, and unauthorized access.

6. Children’s Privacy

Our services are not designed for children under 13 (U.S.) or under 14 (Quebec), and we do not knowingly collect personal data from minors without verified parental consent.

7. Data Retention

We retain your data only as long as necessary to provide our services, or as required by applicable law. You may request deletion of your data by contacting us.

8. International Data Transfers

Since we operate online, your data may be transferred to and processed in the U.S., Canada, or other countries where our service providers are located. By using our services, you consent to these transfers.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of any significant changes by posting a notice on our site or contacting you directly if required.

10. Contact Us

If you have any questions about this policy or wish to exercise your privacy rights, contact:

Fluenzee Online
Email: fluenzee.online@gmail.com
Website: www.fluenzee.online
Attn: Privacy Officer